Upstate Medical University and its affiliated private practices are pleased to offer member information via a Web-based version of our computer systems called MyChart.
We think it is important for you to know how we handle information we communicate via the Internet. This Terms and Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.
Response to Electronic Communication Ė Upstate Medical University and its affiliated private practices will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least three (3) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically.
Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.
Web Site Links - MyChart may offer links to related medical Web sites not managed by Upstate Medical University and its affiliated private practices. These Web site link(s) are for a patientís informational purposes only. Upstate Medical University and its affiliated private practices do not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.
Minor Eligibility - An individual must be age 12 or older to request a MyChart account. Parents or guardians of minors (under the age of 12) may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement. Parents or Guardians of minor children between the ages of 12 and 17 (inclusive) will not be eligible to participate in the full spectrum of MyChart services. Thus, when a minor patient reaches age 12, restrictions will be placed on access to information in MyChart.
Proxy Access- MyChart account users (patients) age 12 or older who have medical decision-making capacity may request proxy access to his or her MyChart account be provided to another adult individual by completing the Proxy Access Consent Form and Authorization For the Release of Medical Information and submitting it to Upstate Medical University or its affiliated private practices. Only one person will be granted proxy access to a MyChart account of a patient with medical decisions-making capacity. A MyChart account will be activated for both the proxy and the account holder.
Legally authorized decision-makers of adult patients who lack medical decision-making capacity may request proxy access to a patientís MyChart account by completing the Proxy Access Consent Form and Authorization For the Release of Medical Information and submitting it to Upstate Medical University or its affiliated private practices.
Upstate Medical University and its affiliated private practices reserve the right to revoke proxy access at any time for any reason.
E-mail Privacy - Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patientís e-mail will be able to see this notification. This could include the patientís spouse, employer or anyone else that can access a patientís e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.
Please know that if you send us an e-mail communication, it may be shared with the Upstate Medical University and its affiliated private practices and its affiliated private practices staff that assists the physician in providing the patientís medical care. A patientís confidential medical information on MyChart will be accessible only to appropriate clinical staff.
Security and Confidentiality - Upstate Medical University and its affiliated private practices are committed to protecting the security and confidentiality of information stored in MyChart. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyChart.
All access to MyChart is accessible through a secured and encrypted communications channel to our web server. You can tell when you are securely connected to MyChart by looking at the web server address field. If the MyChart web server address begins with https:// (instead of http://), this web page comes from our secure server. This means your MyChart data cannot be read or deciphered by unauthorized individuals.
You can also tell whether you are truly connected to Upstate Medical University and its affiliated private practices by viewing our digital certificate (the lock at the end of the web server address field). The digital certificate validates the identity of our web server and ensures the protection and security of your MyChart information.
User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential. You are solely responsible to protect the security of your login ID and password and you alone control who outside of Upstate Medical University and its affiliated private practices may access your MyChart account.